Terms and Conditions

GENERAL CONDITIONS OF SALE

These terms and conditions (“Terms and Conditions of Sale”) apply to all transactions of sale of goods that are made through this website. Please carefully read all of these Terms and Conditions of Sale before making any transaction. We reserve the right to make changes to these Terms and Conditions of Sale at any time and without notice, and it is your responsibility to reread these Terms and Conditions of Sale before sending each purchase order. Any modified term shall enter into force from the date on which it is published on this website.

This website is owned by Tu Almacen del Clima, , S.L.Whose main commercial address is:

ALICANTE Commercial Register Volume 4442 , Folio 1, inscription 1 with sheet A-178074).

CIF: B67999425

C/ Avenida Comunitat Valenciana, 4 - Local 1, in Altea (Alicante)

GENERAL INFORMATION

The conditions described here are only for orders made from the web https://www.tualmacendelclima.com/. These products can be sold in EspaPeninsular, Balearic Islands and the member countries of the European Union

The sales prices indicated in the Portal are shown in euros

VAT and portions (from an amount of €300) are included in these prices for España (Península), except that the opposite is paid when it comes to formalizing the order. In cases where products are recorded with some type of rates, they will be included in the final price of the product and differentiated because in the description of the same they include an inscription that identifies them.

The lender is not responsible for any difference that could occur between the estimated total amount of your order in the currency of the country of issue and the amount of billing in euros

The provider reserves the right to change the prices of your fee at any time. However, we will undertake to apply the current rates indicated in the Portal at the time of the order. In the event of a clear, notorious and non-confusing typographical failure, the client will be informed within 24 hours. In this case we will contact you as soon as possible to resolve the incidence and offer you a solution. The customer assumes that in any case the economic valuation of some of the products may vary in real time. In any case this will always be communicated previously

Any payment made to the provider will entail the issue of an invoice on behalf of the registered user.

Please note that orders will be shipped within stock availability limits. The delivery time is usually in most cases indicated on the web. However, there are cases that for reasons other than TU ALMACEN DEL CLIMA, the deadlines can increase from 10 to 30 working days. Reasons for which the deadline can be increased: transport strikes, natural disasters, weather events, etc.
If one of the items ordered was not in stock, we agree to send you an e-mail within a period not exceeding 15 days (from the date on which the order was made) to inform you of the time when we will be able to send you your product/s

If any of your order products were not available, YOUR CLIMATE ALMACEN, S.L. agrees to send you the products available at the time of the order's formalization and to assume the shipping costs of the rest of the products at the time when they are available. In cases where the selected product is not located or its marketing is not possible, we will offer you the possibility to send you in replacement of that product an item of quality and equivalent price. In the event that you do not accept such replacement, we will proceed to full or partial refund of your purchase following your instructions

BETWEEN PAIDS

The shipment of the purchased products will be carried out according to the way selected by the user himself among the supplied ones.

The shipment of the purchased products will only be made when the user has made the full payment and it has been received by the provider. Until then, the purchase will not be understood.

All shipments are free for the Peninsula Española (as long as the order exceeds the minimum amount of 300€)

All shipments will be delivered on the street unless you hire a specified and available service other than free delivery. The price will be shown in advance in the shopping cart before making the same if the service is available in your geographical area.

Shipments to the Canary Islands, the Balearic Islands, Ceuta and Melilla will be calculated automatically before the end of the order when entering your postal code.

Delivery times for orders España.

The usual delivery time for all shipments Espa(Península) is between 48 and 72 hours (2-3 working days: Monday to Friday).

The delivery time for shipments to countries of the European Union, as well as the Canary Islands, the Balearic Islands, Ceuta and Melilla is between 7 and 10 days (workable days: Monday to Friday).

We strive for your shipment to be delivered as soon as possible, in fact, in 90% of cases it is delivered from 2 to 3 business days from the shipment on peninsula and 7 business days to the Balearic Islands) through one of the transport agencies with which it operates Tu Almacen del Clima, S.L. Once you receive the product, if you are not satisfied, send us the fillerwithdrawal form to Your Warehouse of the Climate (incidences@tualmacendelclima.com). You can also notify your right by email or any means legally accepted as a telephone or postal mail; and you will have fourteen (14) calendar days to return the product. The return period begins once the customer receives the product

Note that, due to external factors, even though we guarantee delivery, situations beyond our reach could happen that could delay your order, situations such as climate factors, traffic and so on.

Delivery times for orders in other European Union countries.

The products that appear in our online store do not include transportation costs. However, you can get your shipping costs to Germany, Austria or Switzerland in a very simple way:

Select the product you are interested in, and in the Shopping Cart Enter your country, province and/or postal shipping code and our system will show you the shipping costs immediately!

In addition, we manage to ship all orders to any other European Union country. You can follow the same process to get the shipping price from your order.

·       The usual delivery time for all shipments Germany, Austria or Switzerland is between 10 and 12 working days.

Orders are launched to be distributed to Germany/Austria/Switzerland every friday.

·       The usual delivery time for all shipments France/ Belgium is between 9 and 11 working days.

Orders are launched to be distributed to France/ Belgium every thursday.

·       The usual delivery time for all shipments Low countries is between 9 and 11 working days.

Orders are launched to be distributed to Netherlands every friday.

·       The usual delivery time for all shipments Rest of Countries is between 9 and 11 working days.

Orders are launched to be distributed to rest of countries every friday.

In the event that we cannot guarantee these delivery times for any reason (logistics, stock levels, etc.), we will contact you immediately to inform you.

The transport service includes delivery from our warehouses to the street level of the building.In the event that you require the courier to take your order to the property, you must indicate this when processing your order as this will generate additional costs.

We are at your disposal 100%!

If you need more information about our logistics services, send us an email and we will personally attend to your request: info@tualmacendelclima.com

The provider informs the customer that there is a possibility that the selected product is not in stock.In these cases, the provider must order the product from the official distributor, so delivery to the customer may take up to 15 days from when the provider received the payment.However, the provider will inform the user in advance of this circumstance within a period of no more than 48 working hours.

OF SERVICE AND CONTACT

Orders can be placed by phone at the number: 623 541 934, by e-mail to: info@tualmacendelclima.com, or from the online catalogue at www.https://tualmacendelclima.com/en/.

Orders placed via the web imply acceptance of these Terms and conditions of sale, the rest of the avenues implies the realization of a budget where the specific Terms and Conditions of Sale are reflected, which also entail a customer acceptance. In addition to being subject to review, there can be exceptionally a variation in the prices presented by the manufacturers of the products, due to changes according to market variations and variations of the raw materials, updating of the catalogues or lack of stock/availability. In this case the consumer and user are entitled to resolve the contract if the final price is higher than the initially stipulated. You will never be processed an order on a price 0€ product, considering it a typographic error. The conditions under which an order can be cancelled are produced at a minimum and occasionally, however, if you want to confirm your order before you do so you can make it by phone or e-mail before you do it.

Office hours: Morning: from 09:00 to 18:00 Monday to Thursday and from 09:00 to 17:00 on Friday.

Despite the availability of products in stock, this may be insufficient in the event of a large demand. In such case, existing products will be delivered according to the order, communicating to users who have stayed without their request the incidence, as well as the estimated delivery time. Such communication may be carried out by telephone or e-mail.

For all purposes the delivery of the product will be understood at the time indicated in the delivery albaran.

It is essential that when you receive your order you verify that the packaging is in perfect condition and that it corresponds to the request. If you detect any anomaly or deterioration in the packaging, or the delivered items do not correspond to the requested items, sign the albaran to the carrier and indicate by hand the anomalies you found when receiving it. It is highly recommended that before signing the delivery albaran check the package at first glance in search of damage to the packaging to be able to process incidences (in case there is one) and indicate in the albaran any disconformity

However, in order to avoid any doubt on the part of the client: the time for claims about damage or damage due to transportation must be RAZONABLE for obvious reasons.

The customer will have 72 hours to check the integrity of all the components of the order and to check that all that is required in the products included. After these 72 hours the shipment will be accepted and no claims will be accepted for damages or failures with the shipment.

An order will be deemed to be delivered when the delivery receipt is signed by the customer. It is in the next 72 hours when the customer must verify the products at the reception of them and expose all the objections that may exist.
The reasonable thing is that in the next 24 hours the customer verifies that the products are correctly and that it exposes all the objections that may exist.

In case of receiving the damaged product, it is advisable to contact within the first 24 hours from the reception to be able to claim the incidence to the transport agency. And we say 24 hours so that we can speed it up and be able to make the eventual replacement and so do not be dissatisfied for not having received the product according to your expectations. The sooner you communicate, the sooner it will be solved.

Therefore, a claim may be made against the Transportation Agency for damages or damages, unless the damage is evident at the time of receipt of these, in which case the claim will be admitted only in the act of receipt or in the delivery bulletin "dependent review possible damage".

We inform you that it is possible that for security reasons the date of shipment may be delayed by 24 hours. Tu Almacen del Clima, , S.L.Check all orders paid by bank card.

VIRGIN CARDS

Prices of all products https://tualmacendelclima.com/en/ are published on the Web. The prices published in the web catalog show the net price with VAT included. Always when ordering, the final price shown includes VAT.

PAGO FORMS

To proceed with payment www.https://tualmacendelclima.com/en/ ,you only have to follow all the steps in the purchase process, as well as read the terms and conditions, privacy policy and accept them and fill all the required fields. To further facilitate your purchases we offer various payment methods:

Credit or Debit Card

This way of paymentdoes not apply any kind of commission or surcharge

Payment is made immediately and is as quick as orders are processed.

In TuAlmacendelClima we have a secure payment gateway that prevents and prevents fraudulent use of credit or debit cards. All data collected during the payment process are encrypted and contrasted with the banking entity.

Bizum

By Bizum you can safely pay your purchases in less than you can imagine. You just need your phone number.

To this form of payment no commission applies

To be able to pay through this payment method it is necessary that the mobile phone be enabled with your bank to operate online with Bizum

Quick, safe and easy!

Once you select "Safe Pay with Card or Bizum" you must click on the Bizum logo. Once selected as a payment method you will have to enter the phone number you have associated with the service and the Bizum online shopping key (this key is requested through your bank app). Then you will receive a text message (sms) with a confirmation code that you will have to enter on the payment sale in order to confirm and terminate the payment.

Bank transfer or account

TUALMACENDELCLIMA offers the option of payment of the order by bank transfer or income.

Banking data will be displayed during the purchase process and a copy of them will reach the email using the purchase process.

It is imperative to indicate the reference number indicated during the purchase process as an income or transfer concept in order to locate the payment in the shortest possible time. Normally the payment is made effective in a period between 24h and 72h laborable, during which the processing of your order and shipping will be delayed so that we can check the validity of the payment. If you choose this payment method, the customer will have 48 hours to satisfy the payment, otherwise the order will be cancelled.

That form of payment is not applied to any kind of commission.

PayPal

It is one of the most used means of payment on the internet.

To this form of paymenta commission of 3.4%On the total amount of the order for management costs.

For example, a purchase of 500€ VAT included would be €17.00 per commission.

In addition to Paypal's option, you have the payment option in 3 instalments

Financing: Cetelem

With the Cetelem Bank you can finance your purchases up to 48 months.

The minimum amount to finance is ≥ 90€ with a minimum monthlyity ≥ 12€. Cetelem does not have a maximum amount to finance, but they are very committed to granting a responsible credit adapted to the needs of each client.

Cetelem will need:

·       DNI on both sides or residence card (In the case of foreign residents, we will also need the official identity document of your country signed or passport in force).

·       Justifying of income (last payroll in the case of being paid, last income statement if you work as a stand-alone, or revaluation letter if you are a pensioner).

·       First page of the bank notebook or a domiciled receipt containing the IBAN code and the account holder, who will have to be the same person who is requesting funding.

Funding with Cetelem is a very simple process:

1.      Choose the products you want to buy on the web.

2.     Once in the cart, choose the payment mode “Financing with Cetelem. ”

3.     Next, you will be directed to our funding process, where you will be able to make financing in very few steps and 100% online:

If you are a customer of Cetelem and already have a credit line, you will only need to accept your funding by introducing a PIN code that we will send you via SMS to your mobile. If you don't have a credit line or are a new customer, you can finance your purchase in less than you expect. You just need to attach the documentation you have detailed at the point What documentation do I need to finance?

Subject to CETELEM approval

Reception of orders

IMPORTANT: BEFORE FIRST RECEPTION OF MERCANCE, BUY THE SAME STATE. IF I APPROVED EXTERNAL DAMAGES CHALLENGES THE MOTIVE INDICCY (OLPEED PRODUCT, BAD STATE OR OTHER MOTIVE) SO THAT YOU'LL BE ABLE TO CLOAK THE DAM IN THE MERACY.

If the package presents internal damage, but the packaging does not present external damage, this damage must be covered by the product warranty according to the regulations, it is not necessary to communicate it within 24 hours, but it requires checking by the manufacturer to evaluate the damage of the equipment and to assess the origin of such damage.

LAW 15/2009 OF THE CONTRACT OF TRANSPORT TERRESTRE DE MERCANCIES (LCTT) states that any reservation to the carrier must be indicated in writing at the time of delivery (art. 60.1), so it is obligatory to indicate or indicate the damages they present in the packaging to be covered by warranty and insurance, excluding YOUR CLIMATE from any liability if the receiver of the goods does not act.

Until the time of the delivery of the goods to the consumer, YOUR CLIMATE ALMACEN, S.L. responds to any damage the goods present.

Returns, repairs and warranty

You may exercise your right to withdraw from the exerciseable purchase within a maximum period of CATORCE NATURAL DAYs from the delivery of the product, without the need to justify your decision to return the product, and without any penalty for the exercise of this right. Otherwise the goods are returned in perfect condition and state will not be returned 100% of the price, the consumer will respond to the decrease in the value of the goods. Taking care of the customer's return covers.

In the event of exercising your right of withdrawal, we recommend that you inform us by telephone your intention to return in addition to inform us by email at info@tualmacendelclima.com or by certified letter your decision to:

Tu Almacen del Clima, , S.L.With CIF: B67999425 (ALICANTE Commercial Register Volume 4442 , Folio 1, inscription 1 with sheet A-178074).

Telephone 623 542 209, e-mail:info@tualmacendelclima.comStore, warehouse and public service C/ Avenida Comunitat Valenciana, 4 - Local 1, in Altea (Alicante)

In case of withdrawal, if TU ALMACEN DEL CLIMA did not perform the installation service, the products once installed do not support the return of the price of the removal and collection service of fluoridated gases. Dismantlings must be carried out on the basis of the existing regulations on mandatory qualifications. The consumer will respond to the decrease in the value of the goods. Only in case the product and installation has been made by TU ALMACEN DEL CLIMA, SL. the guarantee will cover the product and the installation service, so if not the refund of the price will be of both.

In case of defective product, repair or replacement of the product will be carried out, reduction of the price or resolution of the contract of sale of the product, whose arrangements will be free for the consumer and user. In case of receiving a product damaged by transport it is advisable to contact us within the first 24h to be able to claim the incidence to the transport company. The seller responds to the lack of conformity that is manifested within 2 years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of his knowledge of it. It is recommended that the customer check the integrity of all the components of the order and check that all that should be included in the products included within 24 hours, to be able to claim the transportation insurance included free of charge for you in the shipment. Those cancellations of orders that involve a refund to the customer and will have a maximum period of 14 days for administrative proceedings, although we try not to exceed 7 days. Using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided the opposite and provided that the consumer does not incur any expense as a result of the refund, however, if the consumer is the one who makes the return of the good, you can retain the refund according to what condition of the following is met first:

-        Until receiving the goods or

-        Until the consumer presents a proof of return of the good as the proof of the transport company.

Model withdrawal form:Download and fill correctly.Also available in our offices.

Official claim sheet form:correctly. Also available in our offices.

POLICY OF REVOLUTIONS (DESISTANCE) AND CANCELATION

Case 1: Canceltion

Once the order is confirmed it will no longer be possible to modify or cancel it. However, in some cases through our customer service department, as long as the order has not yet been processed (out of warehouse to destination), modifications or cancellations may be made.

If the customer wishes to cancel an order already sent, the customer must assume the payment of the transportation costs caused by the cancellation. These costs will be informed to the customer previously.

Case 2: Returns for purchase withdrawal

All products purchased in www.https://tualmacendelclima.com/en/ may be returned and reimbursed as long as you tell us the intention to return the products within the time limit14 natural daysAfter your reception and comply with the following conditions:

Requirement requirements

The product should not have been used beyond the mere proof of good

Must be in perfect conditions of use

It must be in its original packaging. If not returned in the original packaging it will entail a depreciation of the product that will be estimated by our technicians according to the conditions in which the product is returned.

You must return the accessories and manuals included. Non-refoulement will lead to depreciation that will be estimated by our technicians.

You must return the goods in a safe and secure way so that it arrives in perfect condition. Avoid stickers, seals and tapes directly on the surface or packaging of the item as we reserve the right to apply depreciation depending on how the goods arrives.

The amounts paid for by the item shall be returned. In no case will we accept returns sent to due lots.

No loose accessories will be accepted to complement other main base products.

The transportation costs caused by the return will be borne by you. You are free to choose and look for the agency that best suits your needs or offers you the most competitive rates.

The request for return must be submitted within 14 calendar days of receipt. The subscription will always be made through the same form of payment used by the customer or in its default by bank transfer when the customer expressly so requests. Refund costs will be supported by the consumer and/or user.

Include a copy of the invoice in the shipping box, where the products sent are marked.

You can also ask us to be us who take care of everything. In case this is the case, we will deduct you from your refund the expenses originated from the refund.

Upon receipt of the goods and proof that is in perfect condition, the refund of the amount will be processed. We will refund the payment received, including the delivery expense with the exception of the additional costs resulting from the election by you of a delivery modality different from the less expensive standard of delivery we offer.

Return of products with gift or promotion. Complete refund (full package or item + gift) will be required to proceed to refund. If several items are given in an order, you must return them. Otherwise, we will discount your current return price. For example: Air conditioning equipment + gift wifi 329€. If only the air equipment is returned without the wifi we will charge you the price of the wifi separately. All the gifted products must be returned if the withdrawal is exercised.

If you are the one who makes the return of the property we will retain the refund as the condition of the following is met first: until you receive the goods or until you present a proof of return of the good as proof of the transport company.

Tu Almacen del Clima it will return all amounts it has received, including delivery costs prior to 14 calendar days.

Steps to follow

1. Contact us via phone (623 541 934), email incidences@tualmacendelclima.com, by postal mail, throughcontact form, or use thewithdrawal form.

2. Send the package or decide if you want us to take care of the process.

What we will do in TUALMACENDELCLIMA

Once received the product or productswe'll examine him carefullyAnd, within a reasonable time, we will contact us by indicating whether we accept the return or replenishment thereof. We may offer change, return or replacement of the same and we will make it effective as soon as possible, and in any case, within 14 days of the date on which we send an email confirmed acceptance of the return.

Returns and/or partial cancellationsWill result in partial refunds of the amount paid by the order. As a partial return, transportation costs will not be returned. The refund will be made to an account with the same holder where the holder of the same is the person who made the order or through fertilizers or coupons to redeem them in next purchases.

POSTVENTA (SPV)

Guarantee of products sold by Tu Almacen del Clima, , S.L. is provided and established pursuant to the regulations contained in Act No. 23/2003 of 10 July on guarantees for the sale of consumer goods, a legal framework that aims to provide the consumer with different options to demand sanitation when the acquired asset is not in conformity with the contract, giving it the option to demand reparation or the replacement of the good, unless it is impossible or disproportionate. When the repair or replacement is not possible or disproportionate, the consumer may demand a reduction in the price or resolution of the contract

In the event of a lack of conformity of the product, the buyer has a period of two months since the buyer was aware of it to inform the seller. On the other hand, a period of three years is recognized from the time of delivery so that the buyer can enforce his rights, but only in the 24 months following the delivery will be presumed that the lack of conformity already existed at the time of delivery, it is up to the buyer to prove, in the remaining 12 months (i.e., from the seventh to the end of the three years) that the good was not in conformity with article 9 et seqConsumer Warranty (AECOSAN)

Trade guarantee: manufacturers can offer additional guarantees, whose extension and duration differ according to products and brands. Such guarantees shall be solely the charge of the manufacturer who is obliged to them.

If a product presents a factory defect or bad   operation,TUALMACENDELIMAWill proceed to change immediately andwithout any cost to the customer. If by any circumstance this product is no longer available, it can be replaced by another of similar characteristics and price.

Likewise, any product that reaches the customer with a coup or defect for its transport will also be replaced, in the shortest possible time, without any additional expense to the customer. As long as there is annotation in the delivery albaran and does not exceed the notice at the following 72 hours from the receipt of the product or products.

Under this law, the seller is obliged to give the consumer a good that is in accordance with the contract of sale in the terms that the law itself establishes (art. 1), considering these goods as "the tangible property for private consumption" (art. 1).

Therefore, as provided for in article 4 of the aforementioned law on the responsibility of the seller and the rights of the buyer:

"The seller will respond to the consumer of any lack of conformity that exists at the time of the delivery of the good. In the terms of this law the consumer is recognized the right to repair the good, to its replacement, to reduce the price and to resolve the contract. "

In any case, the serial number of the product must be matched to repair with which it works in the files of TU ALMACEN DEL CLIMA, S.L.

TUALMACENDELIMA no charge of possible damages that may be due to misuse, manipulation or unprofessional installation, or produced by a short circuit. The warranty shall not be valid in cases where external factors in the normal use of the product, such as rises or drops of tension, use of inadequate or unapproved accessories by the manufacturers, falls, water spills, fire or incorrect handling by the customer or third parties not authorized by the manufacturers or by Tu Almacen del Clima, , S.L.

All products sold on the webhttps://tualmacendelclima.com/en/Must be installed byaccredited technical staffIn accordance with the legislation in force Royal Decree 1027/2007 of 20 July, which approves the Regulation of Thermal Installations in the Buildings (R.I.T.E.)

TUALMACENDELIMA shall not be held responsible for the guarantee of the concepts not invoiced by the commercial Tu Almacen del Clima S.L.y more specifically with regard to the labour and the materials used in the installations made by third parties. Any guarantee shall be granted by the company that invoices such concepts, as set out in the regulations contained in Law 23/2003 of 10 July.

The warranty compute will start on the same day of delivery.

In order to regulate the aspects of the commercial guarantee not covered by this Law 23/2003, the regime contained in Law 7/1996 of 15 January on the Management of Minority Trade will be applied.

In case of product repairs, we recommend that the customer go exclusively to the official technical services (recognized and licensed by the manufacturers).

Therefore, Tu Almacen del Clima S.L. responds to the lack of conformity that manifests itself within three years of delivery. Repair and replacement will be free for the consumer and user. This gratuity includes the expenses necessary to remedy the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to the labor and the materials

(Article 120 of the Republished Text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU)

Cases of cancellation of warranty

All completed orders are invoiced under the legislation. All invoices must be requested at admin@tualmacendelclima.com or by phone at 623 542 209. Your invoice will be forwarded via electronic or paper via regular mail as specified at the time of purchase. Remember that according to Law 3/2014 amending the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 Novemberthe customer will be entitled to receive the invoice on paper

Therefore, if you want to receive your invoice on paper, choose it at the time of purchase. Remember that receiving the invoice in physical format will be completely free for you as dictated by Law 3/2014.

The owner of the invoice for your order is the natural or legal person you have indicated when confirming the order in the billing data section.

Once an invoice has been issued, it is not possible to modify the holder. This is a legal requirement.

If you want an order to be done with data that are not yet on your account, you must first register them in your customer panel.

OBLIGATORIEDAD LEY GASES RD115/2017

It's very important andby lawThat devices and/or products, such as air conditioning, that use fluoridated gases (e.g., R410A), are installed by companies or personnel certified by law. If you have purchased a product containing fluoridated gases isOBLIGATORYSend us signed documents A and B within 1 year.

TUALMACENDELCLIMA is notified by email, on the order and on the invoice of the REAL DECRETO 115/2017.The realization of the purchase obliges the consumer or professional customer to send the signed document B within one year from the date. The realization of the purchase and acceptance of these conditions implies the knowledge and acceptance of the existing legislation. Accepting the conditions will accept, without exception, the sending of the relevant documentation according to RD115/2017. In case of sending false documentation, the client assumes full legal responsibility for a false statement.

They can only install air conditioning or other systems that contain fluoridated gases and are not sealed hermetically accredited installers at the national or regional level. It is very important that you contact a qualified and legally discharged installer in the public system. Always require your installation invoice, as you can have full warranty on air conditioning products. In addition, since January 1, 2018, individuals wishing to purchase air conditioning must attach two signed documents to the Royal Decree 115/2017. The client must attach theDOCUMENT AWith the full name and signature so that we can send the goods. Once the goods have been received, the customer will have 1 full year (one year) to send the goodsDOCUMENT BSigned and filled by the homologated installer. Otherwise, we must report the breach of the ActIT'S VERY IMPORTANTMake these steps. We inform you once, by email, of the importance of compliance with the LawUntrust any store that does not require you these documents. You can get more information inthe OCU websiteAnd insummary of Royal Decree 115/2017. If you have any questions or questions, contact us.

The shipment must be sent to info@tualmacendelclima.com

Click to download:

·        DOCUMENT A 

·        DOCUMENT B

·        DOCUMENT A AND B IN A ONE DOCUMENT

COMMENTS AND CRITIES

All opinions written by userswww.https://tualmacendelclima.com/en/Are controlled by the marketing team. If the opinions received violate the law or ethical or moral laws (abbusive publicity, defamation, insults, xenophobic or out of context) Tu Almacen del Clima, S.L reserves the right to reject such opinions.

Remember that all opinions you leave on other platforms such as Google, Facebook, Revi, etc are governed by your privacy policies and automatically accept them on the respective platforms.

Remember you're responsible for what you write so:

We reserve what is right for us to act legitimately in defence of our interests, which are covered by articles 205 and 208 of the Criminal Code to safeguard our good practice of insults, slander and false testimony. In addition, we will apply in serious cases, damage compensation for evidentiary damages when these are aggravated by publicity on public social networks such as Google, Facebook and generally any electronic media, paper, radio, television, etc.

INTELECTUAL PROPERTY

The rights relating to industrial and intellectual property (on a narrative and non-limitative title: brands, logos, texts, photographs, icons, images,..., as well as graphic design, source code and other software elements contained on the Web pagewww.https://tualmacendelclima.com/en/Are property of Tu Almacen del Clima, , S.L. or wholesale companies and manufacturers of the products and services offered. They are therefore subject to intellectual and industrial property rights and protected by Spanish and international law.

Without the prior written authorization in a fruitful way Tu Almacen del Clima, , S.L., or where appropriate, the wholesale company or the manufacturer of the rights-holder product, it is not permitted to use, copy, distribute, reproduce, transmit, manipulate, as well as any use that exceeds a normal and necessary use for the visit of the page and the use of the services offered.

Access to services provided does not imply Tu Almacen del Clima the total or partial waiver, transmission or transfer of the rights derived from intellectual and industrial property, nor does it attribute the rights of use, alteration, exploitation, reproduction, distribution or public communication on these contents without the prior and express written authorization of the respective holders of such rights, without prejudice to the right of viewing and obtaining private copy of the security of such contents, provided that such right is exercised according to the principles of good faith and provided that the property is kept unaltered.

The liability arising from the use of materials protected by the intellectual and industrial property rights of third parties contained on this page unlawfully or which violates morality, honour or privacy shall be exclusively for the user, in any case exempting the user Tu Almacen del Clima, , S.L. of any liability arising from such conduct.

PRIVACY

In Tu Almacen del Clima we are concerned about the confidentiality of your data, so we are committed to maintaining the privacy of the data provided, which are only used to contact you and always directly. Your data are not provided to any third person, company or entity.

Likewise you have the right to access, rectify and cancel your data by letter, fax or e-mail addressed to our commercial department: info@tualmacendelclima.com

You also have the option to unsubscribe when you want it from our email database.

WE ARE COMPLIANT WITH THE OFFICE OF THE SECRETARY-GENERAL FOR DATA PROTECTION AND ARE INSCRIBED IN THE SPANISH DATA PROTECTION AGENCE.

NOTE:

The order confirmation copy will be automatically sent to the customer to the email address provided by the same, with a copy to info@tualmacendelclima.com, this document will be stored in the electronic mailbox itself not being accessible by third parties or publicly, except legal requirement

The document type Annex A and B, will be stored in digital copy (if applicable) and physical copy in the offices of TU ALMACEN DEL CLIMA, having the client to keep a copy of them, not being accessible by third parties or publicly, except legal requirement.

In the event that TUALMACENDELCLIMA is entrusted with the professional installation service, the customer will receive a physical copy of the work part of the operations performed. TUALMACENDELCLIMA copies of the same, not being accessible by third parties or publicly, except legal requirement.

JURISDICTION

Any difference or annulment on these General Conditions of Sale shall be subject to the jurisdiction of the courts of the user ' s domicile, taking into account that the expenses derived from the judicial proceedings if any, shall be borne by the offender.

Just like that, www.https://tualmacendelclima.com/en/ reserves the power to terminate the current General Conditions of Sale, in whole or in part, in general or in particular if the following circumstances are reached:

A.    Customer breaches of any of the provisions of this agreement.

B.    If you request suspension of payments, declaration of insolvency or bankruptcy for any case.

C.   For non-compliance with your payment obligations.