General Sales Conditions
Your climate warehouse, S.L. • B67999425
This website is owned by Tu Almacen del Clima, , S.L. with address in C / Avenida Comunitat Valenciana, 4 - Local 1, 03590 Altea (Alicante). Registered in the Mercantile Registry of Alicante Tomo 4442, Folio 1, Leaf A-178074.
1. General information, prices and shipping
The prices indicated on the portal include VAT. The cost of the portions is included for España (peninsula) on orders superior to € 300.
| Destination | Terms | Cost |
|---|---|---|
| Peninsula EspaNola | Orders> 300 € | FREE |
| Peninsula EspaNola | Orders <300 € | Variable (€ 21.78 - € 54.00) |
| Balearic Islands, Canary, EU | All orders | Consult a prior budget |
2. Detailed delivery times
- Peninsula: 48 - 72 hours (business days).
- Balearic Islands: 7 - 10 business days.
- France, Germany, Netherlands, Italy and rest of European countries: 9 - 12 business days.
3. Billing and electronic invoice
The client has the right to receive his invoice free.
Invoice on paper: You can request it at no additional cost by writing to info @tualmacendelclima.com.
Electronic invoice: It will be sent after obtaining the user's consent. If you want to receive it by email, please check the checkbox at the end of your order.
4. Safe forms of payment
5. Complaints and claims
Complaints and claims: As a final user or consumer we put at your disposal the following communication routes (phone: (+34) 623 541 934, Email: info @tualmacendelclima.com) In order for you to file any complaint or claim, we will try to resolve in the shortest period of time possible by giving the appropriate acknowledgment of receipt. Likewise, you can also request information about the goods offered or contracted through our website.
When a claim filed directly by the consumer to the seller can not be resolved, according to the current regulations, the employer shall provide the consumer with the information regarding whether he is adhered to an alternative resolution of consumption litigation. So, we put at your disposal the data related to how you can properly channel your claim:
As an entity adhered to Online trust and in the terms of its Code of Ethics, in case of controversies related to online hiring and advertising, data protection and protection of minors, the user may go to the extrajudicial resolution system of online confidence controversies (www.confianzaonline.es).
6. Right of withdrawal
You have the right to desist within 14 calendar days. Access the official form in the following link:
7. Warranty and installation
Legal guarantee 3 years. Compulsory installation per professional enabled (RD 115/2017).
Your climate warehouse, S.L. | Tel: 623 541 934 | info @tualmacendelclima.com