HORARIOS |
Telephone Attention | From 09:00 to 19:00 |
Physical Shop | Morning from 09:30 to 14:00; afternoons from 15:00 to 17:00h |
4. PRECY
All prices and offers of products marketed by Tu Almacén del Clima are available on the website at the disposal of customers.
The prices published in the web catalog show the discounted price, PVP and net purchase always with the VAT included.
Always when ordering, the final price shown includes VAT.
The sales prices indicated on the website are shown in euros
Your Climate Warehouse reserves the right to rectify the prices of your web catalog at any time and without notice.
A variation in the product prices of the web catalog can be produced, either due, by the product manufacturers, to modifications according to market variations and by variations of the raw materials, updating of the catalogues or lack of stock/availability.
In the event that a price variation occurs, if the customer had processed an order with a date prior to such price rectification, the price specified by the product will be respected at the time the customer's order was confirmed.
In the event of a clear typographical error, evident and without the possibility of confusing the client, the customer will be informed as soon as possible, with the consequent cancellation of the order, and presenting the offer of the desired product with the correct current price. For example, an order on a price 0€ product will never be processed considering it is a typographical error.
If any error is detected in the orders made by a customer, our commercials will contact that customer before sending the order.
Your Climate Warehouse is not responsible for any difference that could result from the estimated total amount of your order in the currency of the country of issue and the amount of billing in euros
5. AND PORTS
All shipments are free for the Peninsula Española.
Ships outside the Peninsula will be calculated automatically before the order is finished by entering your postal code. For any query regarding shipping costs, please contact us via instant messaging, by phone to the office on the phone 966157908, either to the mobile phone 623 541 934, or via e-mail to info@tualmacendelclima.com.
Shipments of orders will be made to the foot of the street, not being responsible for transporting the goods to any home, establishment, office.. If you need this special service, contact us before processing the order and we will inform you of the possibility or not of the service and what would be the additional cost of the transport.
Delivery of orders will be made within business hours, not being possible delivery to specific hours
The shipment of the formalized orders will only be made when Your Warehouse of Climate has CONFIRMed the full payment by the buyer customer Until then it will not be understood as the purchase. In no case will the order be sent/delivered without having received the corresponding payment.
Any payment verified through our website will entail the consequent issue of invoice to the customer's name on behalf of its registered user.
Confirmed orders accepted may not be canceled when the order has been issued.
YOUR CLIMATE ALMACEN, S.L. has the right to cancel outstanding orders when the buyer has failed in full or in part prior contracts.
STATEMENT BY YOUR ALMACEN OF CLIMATE, S.L. ACTION OF THE BUILDING EQUIPMENT WITH FLUORATE GASES
As a result of the publication of theRoyal Decree 115/2017,Preloaded refrigeration, air conditioning and heat pumps that are not airtightly sealed and are loaded with fluoridated greenhouse gases according to theRegulation (EU) 517/2014, can only be sold to the end user when evidence is provided that the installation will be carried out by a company enabled in the scope of the regulations of the frigorphic facilities or by the Regulations of thermal installations in buildings.
To this end, the operator of the apparatus must report this legal obligation to the buyer through the document contained in the document part A of annex VI and may provide a list of authorized companies or existing electronic records or databases that collect enabled companies.
The marketer will also deliver to the buyer two copies of the document part B of annex VI.
The purchaser of the equipment shall, within a maximum of one year, send to the marketer a copy of the document of part B of annex VI in which the installation is credited by a company with certified personnel for this facility.
The buyer shall retain its copy of part B of annex VI for five years.
In addition, the marketer must report annually fromJanuary 1, 2018 to the Conselleria de Agricultura, Medio Ambiente, Cambio Climático y Desarrollo Rural, of buyers who have not submitted the document contained in the part B of annex VI, attached copy of the document part A of annex VI. The marketer shall retain at the disposal of the authorities for possible inspection, for a period of five years, both the model of Part A of Annex VI signed, and the copy for the marketer of the model of part B of Annex VI.
Failure to comply with the obligations set out in this section by both the buyer and the marketer of these devices shall be subject to the sanctioning regime provided for in theLaw 34/2007Air quality and atmosphere protection.
In a specific way, even if the installation had been carried out by an authorized company, the breach, by the buyer, of the obligations to deliver thePart B of Annex VIThat credits the installation or deliver it beyond the established deadline, will also be sanctioned.
Therefore, to facilitate the fulfillment of this new obligation by the marketers of these devices, the Federation makes the aforementioned documents available to thempart A and part B of annex VI, you can download in the following links.
Document part A, marketerpush here.
Document part B, buyerpush here.
The parties are subject, at their choice, to the resolution of conflicts and with resignation from any other jurisdiction, to the courts and tribunals of the user's home.
The customer must attach thePart AWith the full name and signature so that we can send the goods. Once the goods have been received, the customer will have 1 full year (one year) to send the goodsDocument part BSigned and filled by the homologated installer. Otherwise, we must report the breach of the Act
Upon confirmation of payment of the supply and receipt of compulsory legal documentationPart AIn the relevant case, the exact delivery time will be confirmed to the customer in each order.
It is very important to make these steps. We inform you once, by email, of the importance of compliance with the Law. All trade must require these documents. You can get more information inthe OCU websiteAnd in the summary of Royal Decree 115/2017. If you have any questions or questions, contact us.
The shipment must be sent to info@tualmacendelclima.com
The document type Annex A and B, will be stored in digital copy (if applicable) and physical copy in the offices of TU ALMACENDEL CLIMA, S.L., having the client to keep a copy of them, not being accessible by third parties or publicly, except legal requirement.
6. BETTERS
The usual delivery times for orders delivery would be:
- EspaBetween 2 and 4 working days.
- Out of the way EspaBetween 7 and 10 working days
- Out of the way Espa(European countries) between 9 and 16 working days
Despite indicating these approximate delivery times, it must be taken into account that, due to external factors, situations outside our scope could happen that could delay your order, situations such as weather factors, logistics, out of stock, strikes and so on. In this case, our commercials will contact the customer to inform him of the situation and possible solutions.
If any item is not in stock for the above reasons, our commercials will send you an email to inform you of the final delivery time of the full order.
In the event that a customer makes an order with more than one equipment and there was at that time stock available from the full order, we would send the material in stock indicating to the customer the availability of the rest of the equipment to complete the full order. This second shipment would be made in free ports (only Peninsula). In the event that there is no possibility to send for X the requested equipment, we will offer you the possibility to send an equivalent replacement equipment both in features and in price. In case of non-acceptance of such a solution by the buyer, according to customer's instructions, the equipment will be reimbursed at last not sent.
At certain times, even if we have in our warehouses stock of the most rotating products, there may be certain moments of great demand there is not enough stock for all confirmed orders. In such case, orders will be forwarded by order confirmed by client. Therefore, such incidence will be communicated to customers who do not have the possibility of delivering the requested equipment, indicating the delivery time accordingly and possible equivalent solutions or substitutes. This communication will be done both by e-mail and by instant messaging WhatsApp.
7. PEDIDO RECEPTION
Signing the copy of the delivery of the goods by the customer, will imply the irrevocable acceptance of the acceptance of the products of the order.
Therefore, before signing the receipt of the goods, the customer is obliged to check the status of the goods.
If you appreciate, at the time of receipt, that the goods did not correspond with the requested material, or external damage should be seen to reject the goods indicating the reason for the non-acceptance of the reception (bad state, beaten, product not ordered...) by invoking it at the same time in the delivery reception albaran and communicating it at less than 24h from reception to Tu Almacén del Clima to e-mail: incidences@tualmacendelclima.com. We will soon give you the answer with the possible solution to solve the situation.
LAW 15/2009 OF THE CONTRACT OF TRANSPORT TERRESTRE DE MERCANCIES (LCTT) states that any reservation to the carrier must be noted in writing at the time of delivery (art. 60.1), so it is obligatory to indicate or indicate the damages they present in the packaging to be covered by guarantee and insurance, excluding TU ALMACEN DEL CLIMA, S.L. of any liability if the customer who receives the goods does not proceed as indicated.
If the package presents internal damage, but the packaging does not present external damage, this damage must be covered by the product warranty according to the regulations, it is not necessary to communicate it within 24 hours, but it requires checking by the manufacturer to evaluate the damage of the equipment and to assess the origin of such damage.
8. RIGHT OF DETECTION AND FUNDING
RIGHT OF RESEARCH
The customer may exercise his right to withdraw from the purchase, which has a period of 14 calendar days from the date of delivery of the product, without the need for justification of his decision, and without any penalty for exercising this right.
On the other hand, the customer will have to pay the shipping costs of the return of the goods, having been previously informed of it.
If the customer is the one who makes the return of the product, we will be able to retain the refund until receiving the same.
If the goods are not returned in perfect condition and state will not be refunded 100% of the price, the consumer will respond to the decrease in the value of the goods. Taking care of the customer's return covers.
If the products have been installed, no refund of the price of the fluoridated gas removal and collection service will be allowed. Dismantlings must be carried out on the basis of the existing regulations on mandatory qualifications. The consumer will respond to the decrease in the value of the goods.
In order to comply with the withdrawal period, it is sufficient for the communication concerning the exercise of this right to be sent prior to the expiration of the corresponding period.
The consumer and user shall have a minimum period of fourteen calendar days to exercise the right of withdrawal
When the consumer and user has exercised the right of withdrawal, YOUR LIM ALMACÉN, S.L. will be obliged to return the amounts paid by the consumer and user without retention of expenses. The return of these amounts must be made without undue delay and, in any case, before 14 calendar days have elapsed since the date on which the decision to withdraw the contract has been informed by the consumer and user.
The refund of the total amount of the purchase (including shipping costs) will be made using the same means of payment used by the customer for the initial transaction, unless it has expressly provided the opposite and provided that the customer does not incur any expense as a result of the refund. If the customer is the one who makes the return of the good, we will be able to retain the refund until they receive the same one or until the customer submits a proof of return of the good, such as the proof of the transport company.
In case of defective product, repair or replacement of the product will be carried out, reduction of the price or resolution of the contract of sale of the product, whose arrangements will be free for the consumer and user. In case of receiving a product damaged by transport it is advisable to contact us within the first 24h to be able to claim the incidence to the transport company. The seller responds to the lack of conformity that is manifested within 2 years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of his knowledge of it. It is recommended that the customer check the integrity of all the components of the order and check that all that should be included in the products included within 24 hours, to be able to claim the transportation insurance included free of charge for you in the shipment. Those cancellations of orders that involve a refund to the customer and will have a maximum period of 14 days for administrative proceedings, although we try not to exceed 7 days. Using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided the opposite and provided that the consumer does not incur any expense as a result of the refund, however, if the consumer is the one who makes the return of the good, you can retain the refund according to what condition of the following is met first: – Until the consumer receives the goods or – Until the consumer presents a proof of return of the good as the proof of the transport company.
The client is informed that if the latter is not returned in the same packaging of origin the good may suffer depreciation.
Customer can report the withdrawal of the purchase by e-mail to incidences@tualmacendelclima.com ,or any of our phones
In addition, you must fill in the form below and refer it to incidents@tualmacendelclima.comThe following:
Model withdrawal form:Download and fill correctly.Also available in our offices.
Cancellation of order
Once an order is already confirmed, your cancellation will not be possible. In the event that the order has not yet been processed by us with our suppliers or has not yet been issued, it may in certain cases be possible to cancel or modify the order, placing the customer in contact with our commercials through the telephone route as soon as possible.
In the case of cancellation of an order already sent, the buyer will assume the transportation costs caused by such cancellation. These costs will be informed to the customer previously.
9. COUNTRY CONDITIONS
Customers https://tualmacendelclima.com/en/ you can choose one of the following forms of payment for your purchases:
Transfer or entry to Bank Account
We offer the option to make payment of the order by bank transfer.
You can order the payment to one of our accounts that will appear in the payment form in the purchase process of your order.
It is imperative to indicate the reference number indicated during the purchase process as an income or transfer concept in order to locate the payment in the shortest possible time.
That form of payment is not applied to any kind of commission.
On the contrary, normally the payment is made effective in a period between 24h and 72h laborable, during which the processing of your order and shipping will be delayed. We keep orders for transfer active for four calendar days. After that time, if the payment has not been confirmed, the order will be automatically cancelled.
Debit or Credit Card
It is the most immediate payment, in addition to no commission or surcharge
To do this, you need to fill out the “Payment with Credit Card” form that you can request through the Bank Sabadell safe passage from our website.
Other
By Bizum, you'll only need a phone number, so simple.
To this form of payment no commission applies
To be able to pay through this payment method it is necessary that the mobile phone be enabled with your bank to operate online with Bizum
To be able to pay with Bizum, you simply need Bizum's PIN key. Works similar to the PIN of a card. We explain how the payment process is;
1.- Choose Bizum to pay the order on our website, within the payment options.
2.- On the screen that appears enters the phone number associated with Bizum, and then the Pin (code of 4 letters provided by the Bank).
3.- Then you receive on the phone, via SMS or bank App notification, a purchase confirmation code that you must enter in the payment window that appears and you end the payment.
4.- We will tell you that the payment has been successfully made and we will start preparing your order.
In the case of error or error in payment, no amount is charged in your account and you will have to consult with your bank to know how to make the rejection or error in payment.
Postponed payment with Cetelem
With the Cetelem Bank you can finance your purchases up to 48 months.
You can pay your purchase in comfortable time frames (variable fee cost depending on the order amount, before making the payment you will have access to a simulation of the costs and legal conditions of Cetelem). The approval of the funding is made entirely on-line in a very simple way. The funding is offered by Cetelem. Available for shipments in España. Subject to the approval of Cetelem. In the product sheet of each product of the website you will be able to check the amount to be financed, total amount owed, TIN, TAE, commission of formalization, as well as the amount of fees, in the same way in the shopping cart before making any payment, you will access the Cetelem platform, where you can buy all the terms of the financing contract.
The minimum amount to finance is ≥ 90€ with a minimum monthlyity ≥ 12€. Cetelem does not have a maximum amount to finance, but they are very committed to granting a responsible credit adapted to the needs of each client.
Funding with Cetelem is a very simple process:
- Choose the products you want to buy on the web.
- Once in the cart, choose the payment mode “Financing with Cetelem. ”
- Then you will be directed to our funding process, where you will be able to make funding in very few steps and 100% online.
Postponed payment with InstantCredit (Banco Sabadell)
InstantCredit is the fastest and safest way to finance your online purchase ( Instant and Paperless Approval). On the trade payment options page, select InstantCredit to pay in comfortable monthly fees. Choose how many fees you want to pay for your purchase. Identify yourself and, after validating your identity, we will instantly inform you if you have been granted funding. If approved, you must sign the credit contract and you will have completed your purchase successfully.
The costs of financing will be reflected at all times in the purchasing process. Once you have successfully completed the credit application process, you will receive by email the pre-contractual conditions of the credit to have them at any time.
Paying your funding fees is comfortable and simple. During the purchase process it is indicated at what time the first fee will be charged to the bank account you have chosen or the card you have entered. The remaining fees will be charged monthly and automatically in the same means of payment as you have chosen at the time of purchase.
according to the amount of the purchase, you can choose to pay in 3, 6, 9, 12, 18 or 24 comfortable fees. Our funding service is 100% transparent and safe. During the entire purchase process you will see the total amount of your order as well as the cost of financing.
10. FACTURATION
Completed orders will be invoiced according to current legislation.
The customer may request in writing the completed order invoice, by sending an email to information@tualmacendelclima.com or via telephone either to mobile or fixed number of the office. Your invoice will be forwarded via electronic or paper to customer decision
When the client resides EspañavAT applies appropriateThat will be determined by the products or services that are sold.
The owner of the invoice of an order is the natural or legal person that has been indicated when confirming the order in the shopping cart in the invoice section. When issuing an invoice it will not be possible to modify the owner of the invoice.
11. GARANTIA
YOUR CLIMATE ALAMCEN, S.L., complies with Act No. 23/2003 of 10 July on Guarantees for the Sale of Consumer Goods and the subsequent
In addition, On 28 April 2021 it was published in Official State BulletinRoyal Decree-Law 7/2021 of 27 April, of transposition of certain European Union Directives on disparate matters, including those related to the defence of consumer persons.
All equipmentHVAC purchased from this january 1, 2022 already has3 years warranty, except natural disaster and mishandling.
Resisting factory products: 2 years warranty, except natural disaster and mishandling.
The seller responds to the defects and failures manifested in the product within two years (or 3 depending on product) from the delivery of the product.
During this period of time, the seller will respond to the consumer of any lack of conformity that exists at the time of the delivery of the good. In the terms the law recognizes the consumer the right to reparation for the good, its replacement, the reduction of the price and the resolution of the contract. These arrangements will be free for the consumer and user. The consumer and user must inform the seller of the lack of conformity within two months of his knowledge of it.
If a product has a factory defect or malfunctiontualmacendelclima.com will proceed to change immediately and without any cost to the customer. If by any circumstance this product is no longer available, it can be replaced by another of similar characteristics and price.
Likewise, any product that reaches the customer with a coup or defect for its transport will also be replaced, in the shortest possible time, without any additional expense to the customer. As long as there is annotation in the delivery albaran and does not exceed the notice at the following 72 hours from the receipt of the product or products.
Under this law, the seller is obliged to give the consumer a property that is in accordance with the contract of sale in the terms established by the law itself (art. 1), considering these assets as “the tangible property for private consumption” (art. 1).
The guarantee is valid in all European Union countries.
Tualmacendelclima.com you will not take charge of possible damages that may be due to misuse, manipulation or non-professional installation, lack of maintenance or produced by a short circuit, or any other than our company. The warranty shall not be valid in cases where external factors affect the normal use of the product.
The warranty compute will start on the same day of delivery.
In order to regulate the aspects of the commercial guarantee not covered by this Law 23/2003, the regime contained in Law 7/1996 of 15 January on the Management of Minority Trade will be applied.
In case of product repairs, we recommend that the customer go exclusively to the official technical services (recognized by the manufacturers).
Therefore, https://tualmacendelclima.com/en/ responds to the lack of conformity that manifests itself within three years of delivery. Repair and replacement will be free for the consumer and user. This gratuity includes the expenses necessary to remedy the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to the labor and the materials
To proceed with the warranty request, you can email us to our email address incidents@tualmacendelclima.com indicating the breakdown problem in the message content
12. IMPOSTS
All the taxes that are serious about the products of our website are paid by the customer.
All expenses relating to local or customs taxes or any other kind in the recipient country are charged to the customer.
13. PRIVACY
We are committed to protecting the privacy of the data provided by our customers, which are only used to contact them and always directly. Your data are not provided to any third person, company or entity.
Our customers have the right to access, modify and cancel your data by means of a written way as can be by e-mail to information@tualmacendelclima.com, either by fax or postal mail.
YOUR CLIMATE ALMACEN, S.L., complies with the Organic Law on Data Protection and is registered with the Agency EspaData Protection tin, can download the supporter of such registration right here.
14. IMPLEMENTATION AND JURISDICTION
Any difference or annulment on these General Conditions of Sale shall be subject to the jurisdiction of the courts of the user ' s domicile, taking into account that the expenses derived from the judicial proceedings if any, shall be borne by the offender.
Just like that, https://tualmacendelclima.com/en/ reserves the power to terminate the current General Conditions of Sale, in whole or in part, in general or in particular if the following circumstances are reached:
- Customer breaches of any of the provisions of this agreement.
- If you request suspension of payments, declaration of insolvency or bankruptcy for any case.
- For non-compliance with your payment obligations.
In addition, the European Union online dispute resolution platform can be accessed following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
15. INFORMATION FOR THE ELIMINATION OF ELECTRONIC APARTMENT RESIDUES (RAEE)
Electrical and electronic equipment (“AEE”) is not allowed to be disposed of, in domestic waste containers or in any other that is not specifically intended for it or in the public road. Battery and accumulators that are not fixed to the AEEs should be separated from them. The User will be able to deliver the batteries, after their use and their choice, at specific collection points. The residues of the AEE (“RAEE”) must be accompanied by the following symbol to indicate that they comply with the directive 2012/19/UE, the Royal Decree 110/2015 and other regulations that are applicable (“RAEE Standard”) in the field of Electric and Electronic Aparatus Residues (“RAEE”), including the identification of the harmful substances, specifically “Cd” for Cadmio.
Consequently, with the purchase of a product that has the status of AEE, as stated above, the User may make the delivery to the Seller of an equivalent type RAEE (in the terms contained in the application regulations) at the point of delivery of the AEE or at the address of the User where the supply of the AEE occurs. In case the User requires the collection of RAEE at his home must request it through customer service through the free phone 900 958 311. The User must complete the corresponding justification for the collection of RAEE, print it and enter it properly filled in the package along with the AEE products.
In the event that the delivery of the RAEE is not carried out in the User's home, the User shall have a period of thirty (30) calendar days to deposit the RAEE at a point of sale of the network of establishments the Seller, having to display the day of the delivery of the RAEE, within the period referred to, the simplified crediting invoice of the acquired AEE.
The User must securely package the AEE for transport, using a stable package to prevent the movement of the internal elements, and if necessary to fill the package with filling elements (e.g. newspapers). The User shall ensure that the AEEs are separated from the removable batteries and accumulators, as well as the removal of their corresponding personal data.
The provisions of this section are without prejudice to the right of the User to freely and at no cost deposit the RAEE at the collection points specifically established by the Local Entities and Manufacturers of AEE as stipulated in the current regulations
16. INTELECTUAL PROPERTY
Rights relating to industrial and intellectual property (marks, logos, audios, videos, texts, photographs, icons, images..., as well as graphic design, source code and other software elements contained on the website www.https://tualmacendelclima.com/en/ belong to TU ALAMCEN OF CLIMATE, S.L. or wholesale companies and manufacturers of the products and services offered. They are therefore subject to intellectual and industrial property rights and protected by Spanish and international law.
All rights reserved. Under the provisions of articles 8 and 32.1, paragraph 2, of the Law on Intellectual Property, the reproduction, distribution and public communication, including its method of making available, of the entire or part of the contents of this website, for commercial purposes, in any support and by any technical means, are expressly prohibited, without the authorization of TU ALMACEN DEL CLIMA, S.L. The customer undertakes to respect the rights of Intellectual and Industrial Property titled TU ALMACEN DEL CLIMA, S.L.
Responsibility for the use of materials protected by the intellectual and industrial property rights of third parties contained on this page unlawfully or which violates morality, honour or privacy shall be solely for the user, exempting in any case TU ALMACEN DEL CLIMA, S.L. of any liability arising from such conduct.
