General Terms and Conditions of Contract

Tu Almacén del Clima, S.L. • B67999425

This website is owned by Tu Almacen del Clima, S.L. with registered office at C/ Avenida Comunitat Valenciana, 4 - Local 1, 03590 Altea (Alicante), Spain. Registered in the Mercantile Registry of ALICANTE Volume 4442, Folio 1, Page A-178074.

⚠️ Important notice regarding curbside delivery: Due to the bulky and heavy nature of air conditioning, heating, and aerothermal equipment, shipments are delivered strictly at the curbside (street level). Transport agencies are not obliged to carry products upstairs to apartments or bring them inside houses or business premises. If delivery inside or upstairs is required, this service will incur an additional logistical surcharge, which must be requested from our team and paid in full before the order is shipped.

📦 Review for transport damages (Visible and hidden damages): It is the customer's legal obligation to verify the condition of the packaging and the product at the moment of receipt. If the external packaging shows damages, breakages, dents, or signs of improper handling visible to the naked eye, the customer must REJECT THE DELIVERY and imperatively state the reasons on the carrier's delivery note. If the damage is not externally visible but discovered upon unpacking (hidden damage), you must notify us in writing with photographs within a maximum and strict period of 24 hours from delivery. If these instructions are not followed, or if the anomaly is not stated on the delivery note, or reported outside this period, no claim, complaint, or return for physical damage derived from transport will be accepted.

⚠️ Important notice about transport in peak season: Due to the high volume of shipments in the HVAC sector at certain times of the year, as well as occasional saturation in the destination hubs of the transport agencies, the delivery times indicated above may suffer delays beyond our control. We ask for your understanding and remind you that you will have the tracking number at all times to monitor your goods.

The customer has the right to receive their invoice completely free of charge.

Paper invoice: You can request it at no additional cost by writing to info@tualmacendelclima.com.

Electronic invoice: It will be sent after obtaining the user's consent. If you wish to receive it by email, please check the corresponding box when finalizing your order.

As an end user or consumer, we provide you with the following communication channels (phone: (+34) 623 541 934, email: info@tualmacendelclima.com) so that you can lodge any complaint or claim, which we will try to resolve as quickly as possible. You can also request information about the goods offered through our website.

According to current EU regulations, if a dispute cannot be resolved directly, the merchant must provide information regarding alternative consumer dispute resolution systems. Therefore, we place the data at your disposal:

As an entity adhering to CONFIANZA ONLINE and under the terms of its Ethical Code, in case of controversies relating to online contracting and advertising, data protection, and protection of minors, the user may resort to the extrajudicial dispute resolution system of CONFIANZA ONLINE (www.confianzaonline.es).

As a consumer, you have the right to withdraw from this contract within a period of 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the goods.

Product conditions for withdrawal: Due to the technical nature of the goods offered, products must be returned in their original factory packaging, sealed, and in perfect condition. Withdrawal will not be accepted for any air conditioning, heating, or aerothermal equipment that has been handled, unpacked from its internal protections, or installed (totally or partially), in accordance with legal exceptions for goods that cannot be returned due to health protection or hygiene reasons after being unsealed.

Return costs: In accordance with EU Directive regulations, the customer must bear the direct cost of returning the goods. Due to the large volume and weight of this type of paletized merchandise, return transport costs can be very high. The user is free to hire the agency of their choice or request a pickup quote from our team.

To exercise your right of withdrawal, you must notify us of your decision by means of an unequivocal statement (e.g., a letter sent by post or an email to info@tualmacendelclima.com). You can access the official withdrawal form link below:

🌍 Warranty Coverage outside of Spain (European Union) and Breakdown of Costs: For orders shipped to European Union countries outside of Spanish territory, the customer is informed that the Official Technical Services (SAT) or manufacturers in the country of destination might not directly accept warranty coverage since it is an imported good. Given this circumstance, the following conditions apply:

• Tu Almacén del Clima undertakes to mediate with the brand, provide remote technical assistance, and assist as much as possible to resolve the issue remotely.
• Our company will not under any circumstances assume the costs derived from the travel of foreign technicians, external labor, or repairs carried out by local workshops not previously authorized by us.
• If physical repair or replacement of components is necessary due to refusal by the local SAT, the customer must fully assume the logistical costs of dismantling, packaging, and shipping transport (inbound freight costs) of the defective equipment or component to our facilities in Spain.
• Once received, examined, and processed with the manufacturer, Tu Almacén del Clima will cover the cost of the repair or replacement part (provided the defect is covered by the manufacturer's warranty) and will assume the return transport costs (outbound freight costs) back to the customer's address.

For buyers in Spain, you have the legal obligation to send us the filled and signed document certifying that the installation has been carried out legally by an authorized technician within one year. You can download the forms here:

Tu Almacén del Clima, S.L. | Tel: +34 623 541 934 | info@tualmacendelclima.com