Shipping, Returns and Post-sales Policy

POLICY OF ENVIRONMENT, DEVOLUTIONS AND POSTVENTA

Delivery

The shipment of orders will be made, once the payment has been confirmed, in the period that the date of the item always counts onworking days, as indicated in the point “General Conditions”.

The conditions of delivery of the goods delivered by TUALMACENDELCLIMA when travelling to paid goods, or through the price supplement indicated on our website will be as follows:

The commitment to deliver the goods is on the street.
In case of specifying the entry into a certain timetable, TUALMACENDELCLIMA will transmit this information to the transport agency, there is no commitment to compliance given the goods travels by conventional transport and in many cases it is not possible to vary the previously established distribution routes.
In bulky or heavy deliveries, it is important to note that in delivery trucks usually only goes the driver, so it is the customer's responsibility to guarantee the necessary means for the discharge of the goods.
In case of specifying any delivery service that does not adapt to these conditions, contact us and we will study the possibility of offering it, as well as the cost it entails.

In cases or articles, special https://tualmacendelclima.com/en/ you may change or limit the form of shipment by any other that you consider most appropriate according to the content, fragility or weight of the order, and may make the delivery in one or more shipments as appropriate, availability, or security of the goods.

Shipping Address

The delivery of the orders will be made at the delivery address freely designated by the user. In such a way, the provider assumes no liability for the delivery of the product as a result of the fact that the data provided by the user are false, inaccurate or incomplete or when the delivery cannot be carried out for reasons other than the shipping company, assigned for such purpose, such as the absence of the recipient.

The delivery schedule of the order will be in regular working hours.

In the event of orders relating to services, the provider may carry out automated actions to generate and send information related to the development of the service through the means of contact provided by the user, such as e-mail.

Without prejudice to the foregoing, the lender has taken the necessary measures to a diligent trader so that the delivery can be carried out at the agreed time, so no liability may be charged against the lender.

Delivery time

They correspond to the ones set in the tab of each product or service. In the case of products or services not available at the time of purchase our Customer Service may provide you with availability information and a delivery time.

If you have requested several products or services on the same order please note that they may have different availability dates, in which case you may receive them on different dates. Please note that, in the absence of any of the references at the time of shipment, you have the right to cancel the order at any time prior to shipment of the same by contacting our Customer Service via the following email address:info@tualmacendelclima.comIndicating the order number.

Confirmation of shipment

At the time of delivery of the order to our carrier we will send confirmation of the shipment to the email address you have provided when ordering. In the shipping confirmation we will tell you the corresponding tracking number so that you can track it through the website of our carrier.

Damage to delivery

The products are delivered in safe packaging. If at the time of delivery it is appreciated in a visible and clear way, without the need to manipulate the shipping packaging or the products themselves, that a product has defects caused by damage caused by the transport or, in the same way, an error in the goods received, the customer must detail this fact in the proof that he signs the carrier and immediately contact our customer service line incidences@tualmacendelclima.com or the phone 623 542 209 within 24h of the reception, to be able to induce the return of the affected product or products and to proceed to its replacement by another in optimal conditions or to make the refund of the price paid by the same, as indicated in that email.

A proof of delivery without any damages is equivalent to a product with the packaging in perfect condition. Also, if damage is detected in the product once the package is opened in perfect condition, the customer has 24h from his reception to contact our customer service line incidences@tualmacendelclima.com. After 24h delivery, no claims for damage to the product will be accepted.

Shipping costs.

Peninsula Española

Delivery will be free as long as the total order amount is more than 300€. In orders of less amount will be charged the portions in the final shopping cart where the amount of the portions will be indicated by adding them to the final order.

Balearic Islands

Canary Islands, Ceuta and Melilla

European Union (EU) countries

If you order several items, shipping costs will be the equivalent of the sum of the weights of each item.

All prices include VAT.

All shipments include transportation insurance.

Reception of Goods:

Steps to follow the receipt of the goods are as follows:

Verify that all packages corresponding to your order have been delivered.
Verify the good condition of the packaging.
Open the packaging to verify that the content is in good condition.
Complete the carrier's delivery newsletter, informing of any incidence if any.

IMPORTANT:If the goods or packaging were damaged, it would be imperativeCHALLENGESin addition to reporting the incidence in the delivery newsletter.

POLICY OF REVOLUTIONS (DESISTANCE) AND CANCELATION

Case 1: Canceltion

Once the order is confirmed it will no longer be possible to modify or cancel it. However, in some cases through our customer service department, provided that the order has not yet been processed (which has not been shipped to destination), modifications or cancellations may be made.

If the customer wishes to cancel an order already sent, the customer must assume the payment of the transportation costs caused by the cancellation. These costs will be informed to the customer previously.

Case 2: Return attributable to TUALMACENDELCLIMA

If the reason for the return is attributable to TUALMACENDELCLIMA by mistake, damaged shipment, diverted etc... will not have any cost to the customer. We take care of all of us.

Case 3: Returns for purchase withdrawal

You have 14 natural days in which and without need of any justification can return the purchased productsas long as they find themselves as you received them.

If you receive any of our products does not satisfy you, you can return it to us and we will refund your amount.

To accept a return the product, send it topaid lotsAnd be in perfect condition andwith all the original content(cuts, accessories, bags, cables, documentation, as well as the complete original wrapping without breakage or adhesives)A copy of the invoice or shall also be included in the shipment.
You should contact us first, by phone 623 541 934 or via email to incidences@tualmacendelclima.com sending the form you can download here

We will not accept any refund that has not been communicated previously or does not comply with the above-mentioned conditions

Due to its special characteristics, no returns will be accepted from the following products:

Easily reproducible products (e.g. software) released from their original packaging.
Unusual customer-specific products
Custom developed products, or services.
Personal hygiene products used (depilers, shavers, etc.)

Delivery and/or return expenses and possible payment fees for transfer or card (if any) are not refundable.

In the event that the product has free shipping, the amount to be returned is discounted, the price of the shipment according to the weight of the products and the current price rate.

Tu Almacen del Clima, , S.L. is attached to the Consumer Arbitration System

All products purchased in https://tualmacendelclima.com/en/ may be returned and reimbursed as long as you tell us the intention to return the products within the time limit14 natural daysAfter your reception and comply with the following conditions:

Requirement requirements

The product should not have been used or damaged or manipulated
Must be in perfect conditions of use both packaging and product
It must be in its original packaging. If not returned in the original packaging it will entail a depreciation of the product that will be estimated by our technicians according to the conditions in which the product is returned.
You must return the accessories and manuals included. Non-refoulement will lead to depreciation that will be estimated by our technicians.
You must return the goods in a safe and secure way so that it arrives in perfect condition. Avoid stickers, seals and tapes directly on the surface or packaging of the item as we reserve the right to apply depreciation depending on how the goods arrives.
The transportation costs caused by the return will be borne by you. You are free to choose and look for the agency that best suits your needs or offers you the most competitive rates. You will have to wait for GFC to authorize the return and tell the non-refoulement and destination to which the goods will be sent.
The request for return must be submitted within 14 calendar days of receipt. The subscription will always be made through the same form of payment used by the customer or in its default by bank transfer when the customer expressly so requests. Refund costs will be supported by the consumer and/or user.
Include a copy of the invoice or order in the shipping box, where the products sent are marked.
You can also ask us to be us who take care of everything. In case this is the case, we will deduct you from your refund the expenses originated from the refund.
Upon receipt of the goods and proof that is in perfect condition, the refund of the amount will be processed. We will pay you back as long as you meet all the requirements.
Return of products with gift or promotion. Complete refund (full package or item + gift) will be required to proceed to refund.
That the product to return has not been ordered exclusively for your order, some products are manufactured exclusively at the customer's request.
TUALMACENDELCLIMA will proceed to refund the amount of the refund before 15 calendar days after receipt of the goods, in case of meeting the requirements for the return.

Reception and Post Sales

At TUALMACENDELCLIMA, we set the highest standards of quality in order to offer you the best possible shopping experience when purchasing your equipment.

We take care of the detail every moment, from entering our website for the first time until you receive the equipment in the direction you have indicated.

In order to ensure the quality of the service and to be able to offer you the most efficient management, we also provide you with a guide on how to act in the receipt of the goods and in cases where there is a breakdown in the equipment purchased

We enclose the guides on how to act in each case:

Incidence during transport:

Your shipment is insured through insurance at all risk contracted with the carrier. Although, in order to assert the guarantee of transport, it is necessary that at the time of delivery the incidence be communicated to the carrier and recorded in the delivery note

This point is really important, since if it is not done it is communicating to the carrier that there is conformity with the delivery so, it will be very complicated to accept a claim.

Once the incidence is detected and the carrier is properly informed, send us an emailincidences@tualmacendelclima.comSo we can manage and solve their incidence

We will need you to attach the request for intervention document to us. You can download the template through the following link:

Download

Technical team impact:

By acquiring the equipment with TUALMACENDELCLIMA, you have the manufacturer's 2-year European warranty on the acquired equipment and, on the other hand, your certified installer will provide you with your installation warranty.

Technical incidences may be due to a manufacturing failure or, as most commonly happens, to an error in the installation. Therefore, we recommend that you first check with your installer the condition of this, before contacting the official technical service of the manufacturer or requesting technical assistance to TUALMACENDELCLIMA.

In fact, in the event that technical assistance was requested to the official technical service of the manufacturer and the manufacturer determined that the problem was due to a poor installation, it would charge for its services according to the current rate.

So, once you check that the installation is correct, it is time to request your certified installer to give with the origin of the incidence in and provide you with a technical report of the installation in which the problem and status of the equipment is detailed.

Once you get these reports, we will need you to send them along with the warranty application document, as well as the photos that may be necessary for the evaluation of the incidence. Our incidence care email isincidences@tualmacendelclima.com and the warranty application document can be downloaded through the following link:

Download

If the installer had determined that there was a leak, he must determine his cause with the maximum accuracy possible. This is due to the fact that much of the leaks are produced by an installer failure when working with the external machine valves and not by a manufacturing error.

*The guarantee of the equipment can only be made effective provided that the installation has been performed by an accredited professional and the cause of the incident is motivated by a fault of the equipment

To process an incidence of any of our products, please fill in the data below. We will process your incidence and give you a solution as soon as possible!

POLICIES OF DEVOLUTIONS DESISTANCE AND CANCELATION

Case 1: Canceltion

Once the order is confirmed it will no longer be possible to modify or cancel it. However, in some cases through our customer service department, as long as the order has not yet been processed (out of warehouse to destination), modifications or cancellations may be made.

Case 2: Returns for purchase withdrawal

All products purchased in https://tualmacendelclima.com/en/ may be returned and reimbursed, provided that you tell us the intention to return the products within 14 calendar days of receipt and that they comply with the following conditions:

Requirement requirements

The product should not have been used beyond the mere proof of good
Must be in perfect conditions of use
It must be in its original packaging. If not returned in the original packaging it will entail a depreciation of the product that will be estimated by our technicians according to the conditions in which the product is returned.
You must return the accessories and manuals included. Non-refoulement will lead to depreciation that will be estimated by our technicians.
You must return the goods in a safe and secure way so that it arrives in perfect condition. Avoid stickers, seals and tapes directly on the surface or packaging of the item as we reserve the right to apply depreciation depending on how the goods arrives.
The amounts paid for by the item shall be returned. In no case will we accept returns sent to due lots.
No loose accessories will be accepted to complement other main base products.
The transportation costs caused by the return will be borne by you. You are free to choose and look for the agency that best suits your needs or offers you the most competitive rates.
The request for return must be submitted within 14 calendar days of receipt. The subscription will always be made through the same form of payment used by the customer or in its default by bank transfer when the customer expressly so requests. Refund costs will be supported by the consumer and/or user.
Include a copy of the invoice in the shipping box, where the products sent are marked.

You can also ask us to be us who take care of everything. In case this is the case, we will deduct you from your refund the expenses originated from the refund.

Upon receipt of the goods and proof that is in perfect condition, the refund of the amount will be processed. We will refund the payment received, including the delivery expense with the exception of the additional costs resulting from the election by you of a delivery modality different from the less expensive standard of delivery we offer.

Return of products with gift or promotion. Complete refund (full package or item + gift) will be required to proceed to refund. If several items are given in an order, you must return them. Otherwise, we will discount your current return price.

If you are the one who makes the return of the property we will retain the refund as the condition of the following is met first: until you receive the goods or until you present a proof of return of the good as proof of the transport company.

Once we have received the form, we will answer you how to proceed to the return of the product and where you must send the product to paid lots.

Remember!

Remember that for your return to be valid, you must meet the following requirements:

Be within the period of return and meet the conditions.
Be in perfect condition, both the product and the packaging. Otherwise it will not be accepted as a return.
The product cannot have been installed or manipulated.
Tell us if it is a change or a return.
Attach product images (packaged and/or unpacked) as the references in the packaging.
No damaged goods are allowed in transportation that have not been claimed within the specified time limit.

How to prepare your collection package?

Enter the piece in the original box of the manufacturer (the one that has printed the product brand). It's impossible for the box to be perfect!
Protect the manufacturer's box: corners with newspaper, bubble plastic or polyespan.
Finally, with film paper around the box Don't leave the original box unprotected!
Send us the piece according to the option we have indicated
Ready! Once we have received and revised the product within the return period we will indicate the next step

Returns not admitted

The manufacturer's box is deteriorated, broken, damaged or with materials above.
The manufacturer's box has not been protected with film or any material that protects the box.
No specifications have been met in the terms and conditions of return.

TUALMACENDELIMAit will return all amounts it has received, including delivery costs prior to 14 calendar days.

Steps to Follow

Contact us through the mailinfo@tualmacendelclima.com,by postal mail, via the contact form, or use the withdrawal form.
Send the package or decide if you want us to take care of the process.

What we will do in TUALMACENDELCLIMA

Once we receive the product or the products, we will examine it carefully and within a reasonable time we will contact us by indicating whether we accept the return or replacement thereof. We may offer change, return or replacement of the same and we will make it effective as soon as possible, and in any case, within 14 days of the date on which we send an email confirmed acceptance of the return.

Partial returns and/or cancellations will result in partial refunds of the amount paid by the order. As a partial return, transportation costs will not be returned. The refund will be made to an account with the same holder where the holder of the same is the person who made the order or through fertilizers or coupons to redeem them in next purchases.

Frequently Asked Questions about Order Returns

Can I return my order?

Of course, if you are not satisfied with the product you bought, you can return it within 14 calendar days from the date of receipt of the same.

All you have to take into account to return your order is that both the product and its packaging must be in the same conditions in which it was delivered to you, and it must not have been manipulated or installed.

How can I process a refund?

Processing the return of a product purchased in TuAlmacendelClima is very easy, you simply send us an emailincidences@tualmacendelclima.comAnd send you a return form to fill it, and send it to us by e-mail to incidences@tualmacendelclima.com

Once we have received the form, we will answer you how to proceed to the return of the product and where you must send the product to paid lots.

Why can I make a refund?

If you have changed your mind and no longer want the product you have bought us within 14 calendar days from the date of receipt of your order, you can return it to us, once this period has passed it will be possible to make the return.

I've received a product in bad shape. What do I do now?

If once you have received your order, you notice damage caused by transportation, you must notify us necessarily within 24 hours of the date of receipt. To do this, contact us by sending us an emailincidences@tualmacendelclima.comTelling us the order number, and attaching photos of the damaged material. Once verified, we will manage the replacement quickly and we will replenish the damaged goods at no cost to you.

What are the refund costs?

If the reason and return is attributable to TuAlmacendelClima, because the product we have sent you is defective, it is wrong, etc... the return of your order will have no cost to you.

In case the reason is another, for example, that the products were served correctly, but you don't want them anymore, we will pay you the total amount of the goods when you make it to our warehouse. If you don't have the means to do it, we offer you to do it through our transport agencies, discounting the transportation costs of that return.

How will we refund the amount of the refund?

Once the returned product has arrived at our facilities and we have verified it, we will process the refund by the same means of payment you had used at the time of your order.

Remember!

Remember that for your return to be valid, you must meet minimum requirements:

Be within the return period
Be in perfect condition, both product and packaging
The product cannot have been installed
Tell us if it is a change or a return
Attach product images (packaged and/or unpacked) as references in packaging
No damaged goods are allowed in transport that have not been claimed within the specified time limit (before 24 hours of receipt of the same)
If it is a product that we do not usually distribute and we have expressly asked for you.

Can I return my order?

Of course, if you are not satisfied with the product you bought, you can return it within 14 calendar days from the date of receipt of the same.

How can I process a refund?

Processing the return of a product purchased in TuAlmacendelClima is very easy, you simply send us an email incidences@tualmacendelclima.com and they will send you a return form to fill it, and send it to us by e-mail incidences@tualmacendelclima.com

Once we have received the form, we will answer you how to proceed to the return of the product and where you must send the product to paid lots.

Why can I make a refund?

I've received a product in bad shape. What do I do now?

If once you have received your order, you notice damage caused by transportation, you must notify us necessarily within 24 hours of the date of receipt. To do this, contact us by sending us an email incidences@tualmacendelclima.com telling us the order number, and attaching photos of the damaged material. Once verified, we will manage the replacement quickly and we will replenish the damaged goods at no cost to you.

What are the refund costs?

If the reason and return is attributable to TuAlmacendelClima, because the product we have sent you is defective, it is wrong, etc... the return of your order will have no cost to you.

How will we refund the amount of the refund?

Once the returned product has arrived at our facilities and we have verified it, we will process the refund by the same means of payment you had used at the time of your order.

Remember!

Remember that for your return to be valid, you must meet minimum requirements:

Be within the return period
Be in perfect condition, both product and packaging
The product cannot have been installed
Tell us if it is a change or a return
Attach product images (packaged and/or unpacked) as references in packaging
No damaged goods are allowed in transport that have not been claimed within the specified time limit (before 24 hours of receipt of the same)
If it is a product that we do not usually distribute and we have expressly asked for you.

Call to us +34623 541 934

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